Key Family of Companies
  • Customer Service
  • Fort Mill, SC, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Life, STD, LTD, 401k and paid Vacation and Holidays


Customer Service Representatives needed!  Key Benefit Administrators is now accepting applications for Customer Service Representatives for our call center located in Fort Mill, SC, adjacent to I-77 South (just outside of Charlotte, NC.).  

Position Summary:  Works with customers to determine the best method to resolve problems to ensure customer satisfaction while utilizing company policies, processes and practices.

Essential Duties and Responsibilities:

  • Accepts incoming calls from customers in a call center environment, handling each call in a professional manner.
  • Provides information to the callers as requested and coordinates problem resolution with appropriate departments when required.
  • Documents all calls in a clear and professional manner.
  • Follows up on outstanding issues through resolution, advising the caller of the status and final outcome.
  • Perform other work-related duties as assigned.

 

Supervisory Responsibilities:

  •  N/A

Competencies, Knowledge, Skills and Abilities:

  • Analytical - Uses intuition, experience, and resources to resolve issues.
  • Problem Solving - Identifies and resolves problems in a timely manner, making management aware when appropriate.
  • Responds promptly to customer requests for service and assistance.  Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming.  Maintains confidentiality; Listens to others without interrupting; Flexible, indicated by openness to others' ideas and new processes.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification when necessary;
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Adapts writing style to meet needs:  Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities;  Works well in group and autonomously;  Exhibits objectivity and openness to others' views; Gives and welcomes feedback;  Contributes to building a positive team spirit;  Puts success of team above own interests; Supports everyone's efforts to succeed.
  • Ability to multi-task in a fast paced work environment meeting established business expectations.
  • Ability to identify, analyze and resolve issues in a timely manner.
  • Strong computer navigation skills; RIMS experience would be an asset.
  • Flexible work hours will be required.
  • Three to five years or more related experience in the medical/insurance field;TPA experience preferred.
  • Expectations are that the successful Customer Service Representative will be working from home, subject to meeting all training initiatives and essential job responsibilities and goals on a consistent basis.

Please Note: video resumes for the Customer Service Representative will not be accepted.

 

Learn More About Us: 

 

KBA Glassdoor ProfileCheck us out on www.glassdoor.com to read what current & former employees say about working here.

 

Find us on Facebook Follow KBA on Facebook to learn more about the company and the latest job postings!

 

KBA YouTube ChannelView more about our company culture and the Key Family Core Values on our YouTube channel

 

Key Family of CompaniesVisit our website to learn more about what we do and the solutions we provide at: www.keyfamily.com

 

Thank you for applying for the Customer Service Representative position with KBA! 

Key Family of Companies
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