Key Family of Companies
  • EZB
  • Fort Mill, SC, USA
  • Salary
  • Full Time

Medical, Dental, Vision, Life, STD, LTD, Flexible Spending Accounts, 401k, Paid Vacation and Holidays

The Key Family of Companies is looking for an Enrollment Platform Coordinator to join our team as we continue to grow! This position will be located in the Ft. MIll, SC. National Service Center (just outside of Charlotte, NC). Competitive compensation and full benefit package is included.

Position Summary: The Enrollment Platform Coordinator will coordinate with IT and the operational teams to deliver technical support and solutions to internal and external clients. This resource will provide reporting, documentation, tracking and work priorities to support the resolution of software issues as needed.

Enrollment Platform Coordinator Essential Duties and Responsibilities:

  • Work with and build lasting relationships with IT, Operations, Product Management, and Client / Customer Services teams across KBA.
  • Focus on the highest quality customer satisfaction and timely support.
  • Identify, analyze, and deliver quality solutions to our Clients.
  • Respond to support requests and technical issues via e-mail, phone and other electronic medium such as the incident management system including but not limited to Service Desk, JIRA, Gemini, and TRACK IT
  • Provide feedback to Enrollment Platform Manager and all key stakeholders on work in progress.
  • Troubleshoot technical issues related to clients, EZB, EKS, web applications and other KBA Enrollment Platforms.
  • Organize and prioritize requests for service and on an as-needed basis works with IT to resolve any software problems.
  • Provide quality implementation services to our clients, employing a high degree of customer service, technical expertise, and timeliness.
  • Collaborate with other departments or offices as necessary to expedite resolutions.
  • Instruct clients in groups or individually, including hands-on training as needed.
  • Run custom reports utilizing SQL Server Reporting Services (SSRS).
  • Assist Enrollment Platform Manager in the review of current processes and help to design and develop tools, processes, and workflows to increase team and platform efficiency.
  • Manage electronic credentialing database notes, dates and proper documentation.
  • Set up and maintain user accounts for client facing software.
  • Understand and abide by department processes.
  • Provide support to the Billing and Eligibility ICS team as an Escalation point of contact.
  • Other work-related duties as assigned.

Supervisory Responsibilities:

  • N/A

Competencies, Knowledge, Skills and Abilities:

Strong ability to maintain/improve Client relations & provide internal as well as external KBA clients with excellent support including but not limited to providing "WOW" Customer service for the EZ Benefit Web Application users.

  • Knowledge of EZB, KBAS, RIMS, EKS, EDIS platforms is a Plus.
  • MS Office Applications, SQL server knowledge a plus.
  • Self-motivated with the ability to work independently and provide timely results.
  • Excellent written and verbal communication skills.
  • Superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries.
  • Strong time management, organization, and multi-tasking skills, delivering results independently and within deadlines.
  • Consistently exercise sound judgment.
  • High level of flexibility and the ability to adapt to the needs of the organization.
  • Demonstrate the ability to independently analyze trends, identify root cause, propose solutions & the ability to work with IT support, specifically when communicating technical information.

Please Note: video resumes for the Enrollment Platform Coordinator will not be accepted.


Learn More About Us: 

Find us on Facebook Follow KBA on Facebook to learn more about the company and the latest job postings!

KBA YouTube ChannelView more about our company culture and the Key Family Core Values on our YouTube channel

Key Family of CompaniesVisit our website to learn more about what we do and the solutions we provide at:

Key Family of Companies
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