Key Family of Companies
  • AHDI
  • Indianapolis, IN, USA
  • Full Time

Full Benefit Package includes Medical, Dental, Vision, Life, STD, LTD, 401k and Paid Vacation & Holidays.

Key Family of Companies (American Health Data Institute) is currently seeking a Bilingual, English - Spanish , Full-Time Health Care Navigator Nurse - RN . This is a work from home position, 12:00 p.m.- 9:00 p.m M-F. Benefit package included.

Position Summary:    The Bilingual Full-Time Health Care Navigator utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and influence members in decisions related to achieving and maintaining optimal health status for various diagnosed chronic conditions. 

Bilingual Full-Time Health Care Navigator RN Job Responsibilities:

  • Through the use of department tools and information/data review, use knowledge and experience of chronic diseases and lifestyle risk behaviors to conduct comprehensive evaluation of member's health status and lifestyle risks.
  • Utilize assessment techniques to determine member's level of health literacy, technology capabilities/access, and readiness to change.
  • Provide through telephonic communication, personalized, individual attention to patients identified with chronic conditions.
  • Encourage member to actively and knowledgably participate with their provider in healthcare decision-making.
  • Utilize motivational interviewing skills to ensure maximum member engagement and promote lifestyle and behavior changes to achieve optimum level of health.
  • Work with patients on self-management support:
    • Help members set long-term and short-term goals for management of chronic conditions.
    • Assess the patient's readiness to change, the importance of change, and confidence in ability to change.
    • Help patient's identify and overcome barriers.
  • Provide up-to-date healthcare information regarding specific health care skills and general disease concepts to help facilitate the members understanding of his/her health status.
  • Meet on a regular basis with other Health Care Navigator nurses, attend team meetings as coordinated by management, for information sharing and continuing education activities.
  • Inform patients of incentives tied to participation and able to answer or direct members for help regarding benefit questions relative to the Chronic Disease Management program.
  • Enter timely and accurate documentation/data into the Disease Management database necessary to communicate patient needs and to ensure complete documentation of phone calls.
  • Have flexibility to work some evenings until 9:00pm EST as scheduled.
  • Perform other work-related duties as assigned.

Bilingual Full-Time Health Care Navigator RN Required Skills & Experience:

  • Bilingual in English - Spanish required.
  • Registered Nurse, with a current, unrestricted RN license.
  • Strong clinical background preferably 3-5 years of experience in acute care or skilled or rehabilitative clinical settings.
  • Polished communication skills both oral & written. Speaks clearly and persuasively in positive or negative situations. Write clearly and informatively.
  • Good data entry and basic computer skills, proficient in Microsoft Word, Excel & Outlook, with the ability to quickly learn new applications.
  • Able to work independently and as a part of a team.
  • Able to be flexible, well organized and able to multi-task.
  • Ability to work in a proficient and timely manner in order to meet production expectations, while maintaining quality in both communications with patients and documentation.
  • Professional business demeanor.
  • Strong work ethic and ability to maintain confidentiality.

A background in Case Management and/or Precertification is not required, but would be a definite plus.  Relocation is not being considered. This is a work from home position, however must satisfactorily complete all training requirements in our Indianapolis office before transitioning to work from home.


Please note: No video resumes will be accepted. 


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